We realize ordering online can be difficult and mistakes can happen. When in doubt or if you have any questions on a wheel you are ordering, please contact Wheel Innovations 904-731-0867 or WIJAX@att.net to discuss your specific needs prior to placing an order.
- Prior to a return, the customer must request a Return Authorization (RA) Number. No returns will be processed without a RA number.
- RA number must be included with your return.
- The product has not been used, mounted or damaged
- The product is returned within 14 days.
- Restock Fee of 15% will be deducted from your refund.
- The customer is responsible for return shipping costs.
Note: Because Wheel Innovations staff cannot inspect the customer’s vehicle, it is the responsibility of the customer to ensure the product that is being ordered will fit his/her vehicle. When in doubt or for questions, please contact Wheel Innovations to discuss your specific needs.
All orders should be inspected once they are received. Make sure the product is intact and not damaged, the correct size has been received, and the customer received the correct item(s). Before mounting wheels, make sure they are the wheel(s) ordered and in the finish ordered. In addition, ensure center cap(s) fit the wheel(s), make sure wheel(s) fits over hubs, and have the wheel(s) spun before mounting tires to ensure the wheel(s) are within tolerances. Wheels cannot be returned once a tire is mounted.
Return shipping costs are the responsibility of the customer unless Wheel Innovations sends product that is damaged, or an incorrect item was sent.
In the event you receive a damaged item, or an item different than the one that was ordered, immediately contact Wheel Innovations to receive a RA number. No returns will be allowed on any damaged or incorrect items after 14 days, no exceptions.
Wheel Innovations is not responsible for costs associated with mounting or dismounting tires, nor is Wheel Innovations responsible for damage to vehicles that may be perceived to have been a result of product purchased from Wheel Innovations.
*Please Note: Wheel Innovations requires the customer to cooperate with us on all returns. A return authorization (RA) number is required on all returns. If the customer wishes to return an item, call 904-731-0867 or e-mail WIJAX@att.net to obtain a RA number.
Any order in which a customer refuses delivery of an item will also be assessed a 25% restocking fee on the original purchase price.